Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. These logs can contain personal data such as email addresses, server addresses, or IP addresses. I have make sure that the battery optimization and all sort of notification permissions are allowed. When you purchase through our links we may earn a commission. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. If you want to completely uninstall the app, you need to first unregister the app in the app settings. Reinstalling doesn't work either. What can I do? A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. This is not exactly the most elegant authentication solution I have ever seen. The Authenticator app is not required for all accounts. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Try to remove the account in Authenticator and try again to see if there's any different. Q: I got a prompt asking me to grant permission for the app to access my location. Full network access. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. Try change the network to see if the result is different? A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. To remove an account from your old phone, open Microsoft Authenticator on it. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. On the next screen, you can select onStop sync and remove all autofill data. Can Power Companies Remotely Adjust Your Smart Thermostat? Tap the three vertical dots at the top right, and then tap Settings.. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A: No. How-To Geek is where you turn when you want experts to explain technology. Can you get notifications for some accounts on the app, but not others? but the amazing thing is they can reach other web-pages like google or Yahoo. Your accounts will then automatically be added to Microsoft Authenticator on your new one. This timer is the countdown to the verification code changing to the next code. There is no alternate method since Phone/Text are disabled. Please try the above suggestion and if there's any update, feel free to let us know. Choose the account you want to sign in with. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Then sign on with recovery account to do the restore. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Since we launched in 2006, our articles have been read billions of times. Q: How are my passwords protected by the Authenticator app? Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. How do I set up my accounts in Authenticator again? If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. Old Microsoft account authentication app was perfectly working. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Just turn on theScreen Capturesetting in Authenticator and restart the app. If you are still not able to add your account, please reach out to your admin. This permission is required for sending notifications to verify your identity. Setting up a phone number to receivephone calls to verify their identity. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By default, App Lock is turned on when you set up a PIN or biometric on your device. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Do you try to delete accounts on Microsoft This type of notification is often used by banks and other financial institutions in order to protect their customers information. We select and review products independently. You want importance sent to "URGENT: Make sound and pop on screen". link. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. You can use this feature on a device where your work or school account isnt added. 2023 CNET, a Red Ventures company. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. All rights reserved. Please ensure push notifications are enabled in Settings and your network connection is stable.. For more info, see theBackup and recover account credentials with Authenticatorarticle. - last edited on We found that theres no way to export all your accounts, and then import them onto a new phone. - edited Here, we suggest to try the following suggestions to see if it is working.1. My phone have been stolen, I had work account logged in there. WhatdoIdo? To use Microsoft Authenticator, you need to first enable it on your Android device. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? For steps to enable hardware encryption, see Encrypt your Android device. TechCommunityAPIAdmin. Open Authenticator > Settings > Device Registration. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. If youre concerned about whats actually backed up, its pretty straightforward. Microsoft is also providing Outlook with a similar service. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. Sign-in with this account on the device registration page, then try enabling passwordless for the account. If you have already registered, you'll be prompted for two-factor verification. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. 01:13 PM Q: Why does the number next to the code keep counting down? by On a side note, can you describe how you were able to define authentication methods per conditional policy? Q: What ifAutofillis not available for me in Settings? Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. A: No. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Run at startup. It was in the way more than I used it so I turned it off. What are the steps? We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. After that, starting Company Portal application again, Authenticator started to work as expected. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. If you have a device that is registered with your organization, you might need an extra step to remove your account. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Not sure why but much less of a problem than not receiving the request. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. Get The Word Out About Your GoFundMe Campaign! I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. What should I do? The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) It is grey out on the app so I cant get my code that I need. Microsoft Authenticator app has stopped displaying the approve/deny message. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. I suggest you could check as the following It shows 8 digit one time passwords. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. I also deleted all accounts on the app, uninstalled the app and reinstalled it. Used to scan QR codes when you add a work, school, or non-Microsoft account. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Check if your devices get notifications when the app is open or closed. Definitely would like to see the one-time bypass feature in Azure MFA. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. However, I now get three notification sounds after approving the request. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Shop your favorite products and well find the best deal with a single click. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. I test on 6.1.3. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. For example, if we use WIFI. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Youll then be able to use those if you experience any issues when trying to recover your accounts. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Yes, multiple times. Location. Control vibration. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. This way you can reenable push notifications. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. On iOS, Microsoft recommends allowing the app to access location always. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. Microsoft's increasingly breaking down barriers between Apple products and its own. On these devices, Authenticator is automatically registered as a device administrator. May 31, 2022 . Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app.
