ebay seller doesn t accept returnsebay seller doesn t accept returns

Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. If the buyer does not ship the return by the specified date, eBay may close the return request. [CDATA[ Buyers can always submit a return request, even if your returns policy says you don't accept returns. Help for buyers and sellers. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) 01:38 PM Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Some returns may remain open for up to 35 business days. Refunds and billing for return shipping costs eBay may hold the return request open for up to 35 business days after the date the return was accepted. What in the actully insanity is this? If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Some have lost thousands. I received two return requests this evening. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. When a seller opts to 'not accept returns' it can be a benefit to buyers. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Read our most popular questions and answers about handling return requests from your buyers. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Tip If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. No returns sellers can't "refuse" a SNAD. This is a good option for low-value items. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. You can either: - accept the return and provide the buyer with a return label. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . Give a full refund The buyer will receive a full refund, and they'll keep the item. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. Yes I understand how a snad works. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. I've tried sending messages, and all he says is "it doesn't work". If an item is returned used or damaged, it may be appropriate to give a partial refund. document.write ("&loc=" + escape(window.location)); If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. a part of. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. That decision is for him to be allowed to return it. The return is treated as if the item didn't match the listing. If you're responsible for return shipping. If the buyer is responsible, choose your return address from the dropdown menu. You can see it on the listing if it qualifies. Classic Ebay sneak move. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. What's the point of no returns? : r/Ebay - reddit eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Sellers are required to deliver the item as it was described in the listing. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Its out of their hands at this point as the buyer filed the PayPal claim. Carefully check the returned item before giving the refund. So they can make it sound as the 23 days was trying to help you. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Attach the label from your desktop or mobile device. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Buyer takes blurry 1990s cell phone photo and returns a different item. How to Handle eBay Returns - Zenstores In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. You accept returns in your policy, and the buyer changed their mind about a purchase. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. You can also use this option if you want to offer to let them exchange the item. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. See our page on, Would you like us to help with an open return request? This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Welcome to the Returns board! They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide.