It is not valid in Wales* or Scotland. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. When can I use my concessionary bus pass in Gloucestershire? Can I use my disability-related with a companion bus pass in other parts of England? How long will it take to get a bus pass following a renewal/application? We apologise for any inconvenience that this situation may have caused you. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. If you've had a concessionary bus pass for the last five years, you might . The way of applying may be different to the way you applied in Gloucestershire. I have applied for my new bus pass, what should I do with my current pass? I am an age-related bus pass holder and my current bus pass is due to expire soon. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. Forgotten your Username? . Blackpool: 1 week before current vouchers expire. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. The pass is valid for the journey being undertaken, for example at the right time of day. Where you caught it and at what time, along with your destination. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. This cookie is set by GDPR Cookie Consent plugin. Completed renewal forms will be processed and new vouchers issued approx. Alternatively, you can renew your pass online. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. Concessionary bus passes will no longer be renewed automatically. I have moved out of Gloucestershire. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. You need to check the expiry date and apply to the council for a new one if you're is due to expire. What happened to the baby in Joy Luck Club? For those people needing to apply for their renewal this too can now be done byApplying online. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. Your new pass will be not sent until a week before your old. These cookies track visitors across websites and collect information to provide customized ads. My new bus pass will not work when I place it on the smart card reader on the bus. You do not need to reapply for your bus pass. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. If you move address, update the details on your bus pass at least three weeks before the renewal date. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. Apply for or renew your bus pass. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. Further information. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. What time can I use my bus pass outside of Gloucestershire? March 2023 renewals. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. Learning impairment that has resulted in an arrested state of development before adulthood. No. Changes to personal details Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. For further information contact: The National Rail enquiries telephone number is 08457 484950. If you have any questions, you can call us to discuss your application on 0345 200 0388. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. Disability-related passes can be valid for 1 - 5 years. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. Lancashire: This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. No, concessionary bus passes are not accepted on the night Buses. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. How long will my new bus pass be valid for? If you currently receive Travel vouchers you will receive a renewal form at your registered address. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Flexible support fund - available at . This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Can I use my English senior citizen bus pass in Scotland? It is being used by the person whose photograph and name appears on the pass. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. You do not need to renew an igo card. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. all that. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. All content 2023 Southend-on-Sea City Council. Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. For further information see. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. You can make updates to the following details before your bus pass renews: your appearance. What should I do? If you have not received either a letter or full pack call us straight away on 01452 426265. If you pass does not register on the card reader on the bus, we won't know the pass is being used. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. 4 Apply online. The form will ask for a new passport-sized photo, which will be printed on their new card. If you cannot apply online for any reason please contact us. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. See. We will need to see evidence of your new address. Please note the Bus Pass system is separate to other Council systems and requires its own login information. I have not had an automatic renewal what do I do? 3 Post office. Unable to drive for reasons of medical fitness. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. You can start using your new pass immediately, just like you would with a new debit or credit card. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. However, you may visit "Cookie Settings" to provide a controlled consent. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. For Seniors, pricing is as follows: One-way fare: $1.00. Read and contribute to the 20 readers' comments . Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. We will post your renewed bus pass 18days before the old one expires. A 5 administration fee will be required for a replacement bus pass. Older person's bus pass renewal. Your pass will be automatically renewed if you have used it within the last 13 months. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. The county council will not reimburse you for any charges levied by medical specialists or advocates. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Apply for a new age-related pass. What do I do about my concessionary bus pass? Free travel before 9.30 am on infrequent services. Customers will receive their new pass to the registered address at least1 week before their current pass expires. These are mostly people who have held a bus pass since at least 2008 and will now be . The list of these services is on the GCC web site, under Transport.
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