I contacted Regus immediately to explain the situation and cancel my service. We pay those as well. Lorraine Brule Updated. Platinum Plus costs about $300 more, but it really wasn't clear why. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? You will regret signing with Regus. Lorraine Brule A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Here is a simple format for writing this letter , To, Meet in any city. Best wishes, As you did not process this correctly, the agreement continued an additional month. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. This place are the worst of the worst. They denied any responsibility for their system malfunction. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. As far as the payment is concerned, it has been made in full. ive been trying to get my money back ever since. One such way weve used before, is going through the Gourmet Society x DragonPass portal. It goes against our guidelines to offer incentives for reviews. Create an account to follow your favorite communities and start taking part in conversations. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Once a class has ended, no changes can be made . AvenueErie Rhode Island 24975. * All prices quoted are valid at the time of application, based on 24-month contracts. Do you think the lease would end, with no consequences for Regus or the member? We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. No refund/credit if less than 10 days. We also ensure all reviews are published without moderation. I have never experienced such horrible customer service! In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. Beautifully designed coworking spaces to help facilitate new connections. Unfortunately not. Michelle Spire Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. She basically copied and pasted the same response she has given to other customers about the terms and agreement. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I am a small business and cannot afford any of this. Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] Your email address will not be published. It's a yellow button near the top of the page. But once you are in the system - you can't do anything. If you need further support, please feel free to contact our team member who is in touch with you. You can check these emails in the Account > Documents section of your online account. Regus helps businesses find and create the right workplace for their people. 3. I have little to no faith that I will receive my deposit without hassle. They are requiring a TWO month retainer, which is almost $4000! {Address} I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. I was blessed to have the opportunity to be part of the church. This is a very unprofessional way of handling the situation as this concerns health and safety. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Companies can ask for reviews via automatic invitations. its auto renewed. Your email address will not be published. So when it"s important for them to sell you, there is a person to speak with. Please email me at lorraine.brule@regus.com with your company name and details. 2.3.2. Note- they are similar to Spirit Airlines. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. I would love the opportunity to help further but havent been able to identify your account. Make it brief, not elaborate. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. How To Write a Cancellation Letter for Membership? You can call, but they don't know what's going on and have little to no authority to fix the issue. Once they sell you something that will be the end of you being treated as a valued customer. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. I didn't know if the transaction actually went through. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. Hi Mike, Im sorry if you felt the need to escalate this. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. There is non existent customer service department. Unrivalled workspace. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. %%EOF Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. Professional rooms for your next training session, interview, or pitch, wherever you need it. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. The company left an official comment on this complaint. Regus membership gives you access to workspace in thousands of locations around the world. How regus allowed to get away with their hidden automatic renewal. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Today Sandra replied to my messages on both message boards and via email. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Have a question or issue with your current products and services? After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Thanks again for everything I will be happy to recommend your services! Company Name: Carrie Jaffe or Accurate Assessments of San Diego Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. And, therefore continuing the membership is not possible anymore. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. You need to enter CC details for Dragonpass, but not necessarily MyRegus. Work from a private office by the day or for 5, 10, or unlimited days a month. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Great discounts. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Well. However when I went to check out online, their web site went blank. It was a nice experience with the club. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. We appreciate your business. Its an automated process. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. These emails were sent to the email address you registered with us on the same day you signed the agreement. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. My expressed intention was to rent space for 1 month and for a quoted price of $650. From,Hedy GreeneAp. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts Dont believe them they are massive frauds. So, I don't think there won't be an issue with it. I have been charged for restoration fees even though the office was not restored at the time of my move in. My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Call us Buy now Membership: 2.3.1. please give me my refund." How to stop regus from harassing me? We can assure you that our teams are always happy to help. My membership number is XXX-0000-11111-0000. Global Customer Service at Regus, They auto renew your contracts without your permission. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. Service 110 Value 107 Shipping 48 Why have me sign a contract if you aren't going to keep your word? If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. It is a scam. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. You're going to be billed for an entire year. I understand that youre disappointed, and Id like to help. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, We would like to confirm that your concern is since been resolved as per the details shared with you. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Global Customer Service at Regus. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. Hard revenue focused. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). Offer expires 08/31/2014. Hi Cami, Im sorry that you feel this way. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. According to the contract terms, the last date of my membership with you is on {the date}. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Connecting your device to a video conferencing-enabled meeting room. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. Can't believe these thieves are still in business/. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Nice offices and friendly people. They will email you a confirmation of termination and then charge you again. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. When I called the number to sort things out, the number was disconnected. Doing so will take you to a sign-in page. Their automated system was charging me for a service their system just added to my account. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Please remember that the retainer is refundable at the end of your agreement. Assistant Global Customer Service at Regus. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Case reference number: C-6953809-Z0V3 A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Sandra Melody Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Hi Hannah, Im sorry if you felt the need to escalate this. {Name of the recipient} From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Assistant Global Customer Service at Regus. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. Access our extensive global network of business lounges, coworking areas, or office spaces. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. I have no complaints regarding your club and the facilities. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Today I haven't visited a Regus office in over two years yet the bills keep coming. Just drop in to a location of your choice whenever you need a place to work. It is clean and smart and well organised. they charged me twice and theyre being difficult.. please help. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Office staff are always friendly. I await their reply. If you need further help, pleasespeak with our team member who is already in touch with you. Is calling them the only way to do this or is there a way to do it online or via the app? Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)?
