We will need to look at what has been damaged so please don't throw anything away. Appointment Types - Gateshead Council While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. To register with My Housing Account, select 'my account' at the top of the Council homepage. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. We are Gateshead Council'sHousing Team. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Always ask to see this card before letting anyone into your home. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. There are no emergency or urgent repairs outstanding at this point in time. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Some work to your home is done as part of a planned maintenance or investment programme. Are you a Council or Housing association Tenant with housing disrepair issues? Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. New online repair reporting system launched - Gateshead Council 3 0 obj Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. We have guidelines on how long different repairs should take. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. For further information please contact the Involvement Team by: Civic Centre Failure to do so could give you grounds to make a council house disrepair claim against them. Gateshead gardener's fury as garage roof plants itself in her flower Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. This covers things like outside painting, replacement windows and annual gas servicing. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. The panel decides which services they review based on various criteria. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. You can also claim compensation for the damage that has been caused during repair work. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. The council is responsible for most repairs to your home. It is also possible to claim for any damage that may have been caused during repair works. However, the contractor will not ask you for any money when they call. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. <> The report found the repair centre's ability to handle calls was deemed 'critically low'. Our business support events remain cancelled for now. The contractors are currently repairing seven properties a week. "The garages at Leam Lane had already been condemned, and we were working towards . We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Some of these repairs need to be inspected before the repair can be done. Our employees and contractors carrying out work will show you an identity card. Do you want to work with us in helping to create spaces that are great to work and/or live in? Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Payslips. This includes both small leaks and emergency repairs. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. As a council housing tenant, you are entitled to a good standard of living. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Work continues to address 3,000 Gateshead Council property repair For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. If your repair can't wait until the programme we will carry it out within the normal timescales. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. 1 0 obj We encourage our people to think differently, do the right thing and be innovative. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Housing Disrepair about Our Customer Scrutiny Panel needs you! Equipment services :: South Tyneside and Sunderland NHS - STSFT View details of your former and current tenancies including rent statements and repair. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". These are repairs which need quick attention and don't need an inspection first. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. A public consultation on the future of Gateshead Council's Leisure Services has commenced. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Thursday 26th January 2023. What are the costs and charges at Watergate Court. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. However, our partners are continuing to deliver a series of . The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. <> Gateshead Council 4.0 . As a tenant you are not automatically covered for any of your home contents. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Repairs update You can now report your non-emergency repairs. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Top Jobs in Gateshead, England. Home Group | Watergate Court, Gateshead All rights reserved. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If we miss an appointment and we didn't contact you, please contact us. Your Employees Portal - Gateshead Council If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. endobj Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Metropolitan Borough of Gateshead - Wikipedia When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. %PDF-1.5 You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. London A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Internal deterioration such as damage to carpet, walls etc. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Work continues to address 3,000 Gateshead Council property repair backlog NE8 1HH 182-184 High Street We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. You should report any damage to your local housing office. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Background 2. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Gateshead, England. Reporting repairs Home. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. endobj Gateshead, England Jobs - 16,311 openings | Glassdoor Employer Est. Repairs & Voids. Gateshead Council jobs in Newcastle upon Tyne NE20 Request a FREE property inspection to find out how much your claim is worth. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. You have the right to appeal if you don't agree with a decision to charge you for repairs. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Copyright Andy T - 2021. This makes sure that everyone is treated fairly. Housing Repairs and Maintenance Service Gateshead - Government Online % Repairs update - Housing Team at Gateshead Council | Facebook If this is not possible, we will replace with the items we hold in stock. I have got this complaint, they monitor it and see it through to the end. To access this support or speak to an advisor, contact Business Gateshead today. Your Employees Portal - Gateshead Council Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. The team were very helpful and understanding of my dangerous situation. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Gateshead Council. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. We will first make sure that it is our responsibility to do the repair. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service.
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