I purchased two of each of the following through ACH: This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. We paid for Travel Protection The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. 05 Aug 2022. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . Other viking customers from ******* on the same cruise were also booked the same flight. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. The typical characteristics of river boats regardless of cruise line are about the same. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Schreiners advice is simple: Just go. This guarantee is combinable with all other Viking offers available. SA. Risk-Free Guarantee - Viking River Cruises Holland America Cruise Line | Travel Requirements & Safety Protocols. Plus, your own feed of TPG content. Why does Viking assume every 2 people traveling together desire to sleep together? Not enough for the money hungry cruise line. They just decided to keep our hard earning money. Pharaohs & Pyramids. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Desired outcome: Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Look at the Mekong you dont cruise in May, June, July and August because its too hot. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. Yazmin Hope and Libby Gallagher By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. After 5 Viking Viking Ocean Cruises has sailings listed for June, 2021. 3. River flows are never static and are subject to fluctuations that are unpredictable. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. I asked the captain how deep the ship would be if it sank. They refuse. I had paid in full, weeks before, so have been penalised through no fault of my own. We missed 2 ports of call and 1/3 of our sites to see the auroras. Submit a complaint and get your issue resolved. We are told now that change is not possible at all because vouchers have expired. View all of our Luxury Cruise sailings and offers. The climate in Europe is changing and not for the better. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Not for the voucher amount. That's our policy. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. This was a question that I asked myself before booking my Rhine River cruise. But this is one American that will never sail with this awful company ever again. Desired outcome: If water levels are low, cargo ships cannot carry their normal loads of freight. A drinks package at the original cost, when I first tried to book it. Will the drought in Europe affect your river cruise vacation? Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. Travel Codex is owned by Travel Codex, LLC. We rebooked our trip but Viking canceled it again and another voucher was issued. A drinks package at the original cost, when I first tried to book it. It was not a condition of completing this trip. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Viking is bringing back river cruises to Europe in July. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. The problem with river cruises is that they are affected by both high and low water levels. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. Plus Ups are excluded. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. Part refund, at least 25%. If you are booked on a river cruise for later this year, do not make any snap decisions. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Call us at 800-454-0927 to speak to a Cruise Concierge today. In the same cabin. I used my airline mile and hotel points to travel well and cheap. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Originally booked in 2020, paid in full. A *** incentive ********** was offered and accepted by us to use toward future booking. Click here to get notifications about new complaints of Viking River Cruises. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. The trip was more expensive so we paid with our vouchers as well as cash. There are no uniform river flows and water levels are unpredictable. This was not the case. I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. Cruises beginning in 2009, this is not the first error and being loyal I was aware that cruise lines' cash flow issues and accepted the voucher. The ship can welcome up to 386 passengers, and. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. Think 3 times before booking with Viking!!! Europe is experiencing unprecedented drought and heat conditions. "We are currently evaluating itineraries that call. Viking Mississippi cancels some cruise passengers four days ahead of As a result, river levels are falling to critical levels. This is known as ship swapping. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Viking refusing to refund given COVID risks! - Review of Viking Cruises I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. Not impressed and wi never book another trip with this company. You could tear down the house and build a dam there, but that is not what is going to happen.. **** said he would monitor the schedule and will alert us the very day it comes out. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. I encourage all Americans to do the same. As compensation we have been offered a derisory 200 voucher towards a future cruise. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). He made the commissions, we will not sail and lose 14,000 dollars. After contacting viking to inform the situation, Viking booked another flight for us. There is rock on the bottom; theres also this little house in the middle of the river. A place on the excursion I tried to book. The food was excellent. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. Viking Ocean Cruises. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Part refund, at least 25%. The area is protected and thats where you have the low water issues. Please view our privacy policy for details about the information we share with our partners. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. We only wanted our money to be applied to another cruise in 2023. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund 4. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. No one expects to have to cancel a cruise. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Mind you, my cruise cost over $27,000. #6339759. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. Viking cancellation policy - Viking Ocean - Cruise Critic Community That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. Has Viking Cancelled Any 2022 Cruises - CruiseInfoClub.com Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . Published on May 21, 2021. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. We had not received any response from Viking about 10 days. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. is a travel editor for TPG, with a focus on cruise travel. With many Christmas markets closed, river cruise lines cancel sailings They refuse to accept the fact that they changed the terms of the contract. Expected weather conditions during the cruise. Here are 8 tips for writing great reviews. He replied "absolutely no way both medically and because ************ weakens her immune system!" Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. Cruise delayed because of COVID. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. After an The cruise lines plan their itineraries to mitigate this risk. The drought category in England has reached the most severe designation of severe drought. We have had to cancel our river cruise because of their ludicrous covid policy. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. As a matter of policy, BBB does not endorse any product, service or business. He he tried to take the trip solo, he was charged. That is all it took, I was hooked. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. Most all other cruise lines have dropped this mandate. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Guests and travel advisors with affected departures have been notified. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. An insult! Also lost out on the cruise vouchers. Viking Announces Return of European River Cruises in July - Travel Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. It will take a lot for us to travel with you again. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Viking Chief Health Officer Dr. Raquel . They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship.
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