So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. StubHub is a global marketplace and our policies vary by region, in line with local guidance. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. I should be given a refund! I would not take a.) I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! StubHub changes its refund policy during COVID-19 pandemic, how you can StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. Concert is tonight and just received tickets in a completely different section then what i paid for. Called them and they said the venue had not marked those seats as obstructed. Dworsky says he hopes she'll intervene. You can get a refund from StubHub by calling their customer service line. StubHub will contact you as soon as possible. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." If it is postponed/rescheduled, the tickets are still valid. 2023, Hearst Television Inc. on behalf of WCVB-TV. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. 01-24-2022 11:26 AM. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. So is Amazon, but they can cancel orders and issue refunds. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. the Stubhub policy is to only give refunds if an event is cancelled. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. How is this legal for them to keep MY money? I checked by calling Ticketmaster. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Concert was postponed to October and was just canceled. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. You still ended up with my money, and I never received any value for that. Is it still taking 120 days? 2. Worst Ever. You can get a refund from StubHub by calling their customer service line. I would advise taking this route to get resolution from StubHub. StubHub stopped guaranteeing cash refunds. More than 8K Coloradans to receive refund from StubHub - FOX31 Denver Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? I'm upset at this it's fraud, Just want your attention. It means they ripped me off, I guess. StubHub Class Action Alleges Unlawful COVID-19 Refund Policy The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. If there is any changes to that, all affected buyers will be notified via email. That is a great question. I purchased a ticket in February for a concert for over $800. I have been attempting to contact you several times regarding ticket order #553613638. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! I placed the call today, which is the day after. if you have any questions please feel free to contact me. No. However you may visit Settings to provide a controlled consent. A total ripoff! The credits are valid through the end of 2022. I have explained this to them and basically they don't give a crap. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Shame On You. Terrible Service! If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. We were not the only ones. This cookie is set by GDPR Cookie Consent plugin. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Open the SeatGeek app. I will NEVER use Stubhub again. But . In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. StubHub to Refund Over 75k Customers for Events Canceled During the I agree. View SeatGeek . How to Request a Stubhub Refund [98% Success] - DoNotPay WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. I would've been able to see Chris Brown. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . They told me their tech would review it. This is an essential cookie for the website live chat box to function properly. 01-30-2021 01:41 PM. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. I would like my money back due to a postpond concert hours before the concert. Dave Clark. Terrible customer service. Obviously the concert was canceled and I would like my money refunded. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Did you find it helpful? At this point, this transaction constitutes fraud. What if I never got either? Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. It has been awhile since I made the phone call to initiate a refund. Last time I'll probably use StubHub. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). Receive a full refund of your purchase 2. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Been on the phone for hours wasted my whole day. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. I'm going to contact my credit card to see what my options are. Not only did it ruin our night, but it also cost us a lot of money for nothing! I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. follow the steps below. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . StubHub Refund Class Action Lawsuit - Gibbs Law Group At the same time, buyers expect immediate refunds. Where's my refund? - StubHub Community Copyright 2023 Xperiology. Ticketmaster, for example, states that if an event is . Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . They could not refund me nor give me the seats I wanted. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. They said outta luck. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. Second package was never able to contact anyone to reroute as address was incorrect. Sams Club vs. Costco Which One is Better for You? StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. I love them! "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Explain your scenario, and provide any applicable evidence. We were able to register one wristband, but not the other. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. They just don't care! I didn't receive my ticket and they won't give a refund only a worthless coupon. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Congratulations, Stubhub. The spread of COVID-19 has rattled every corner of the live music industry. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. StubHub Refund Policy Change May Run Afoul of Massachusetts Law Horrible return policy, will never use stubhub again!!!! No longer was it offering full refunds, only a 120. The potential loss of revenue facing Live. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? I have been attempting to contact you several times regarding ticket order #553613638. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. Worst Customer Service Ever. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. So much for the 100% guarantee. I have been attempting to contact you several times regarding ticket order #553613638. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. They had me wait 3 hours to tell me to go scratch. Covid-19: What to do if you have tickets to an event that is canceled They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. Don't take NO for an answer! When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Is there any way I can confirm that my Stubhub QR codes are still good? StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. If Adele ends up cancelling you will get a refund. I will never use this site again and highly advocate not using it to anyone due to this. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. We appreciate your patience. All rights reserved. I was told at the door stub hub does this frequently. Help us improve this article with your feedback. How do I get my money back? Stub hub has failed its customers once again with a terrible return policy. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. i have tried to call several times but have been on hold >3 hours on 2 occasions. After placing me on hold they said, the tech reviewed it and it did show on the website. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Under normal circumstances, these processes are manageable.
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