People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Please note that, for canceled events, no . Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Check out the table below to see the best alternatives to StubHub. From everything weve seen, the StubHub customer support is quite thin, to say the least. Wish they would help. Please take the tickets directly to the box office for a refund. StubHub refunds: How to get cash instead of credit for events - KHOU Click on any of the links and there is a private message link on the moderators page They can assist you. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. How to Request a Stubhub Refund [98% Success] - DoNotPay After this experience, I'll take my business elsewhere. I was a no show due to a soft water flooding of o Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Supervisor " would NOT SPEAK WITH ME. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Would not make an exception,to a hotel reservation I made thru Priceline. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). You have lost a customer for life! Find contact information here. After the switch, you will enter the email address you use to access the community in order to reset your password. Click here to explore your options! Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Dorado, PR 00646, Metro Office Park Great help!!! Reached out to customer service twice still can't list tickets. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHub sellers set the price of their tickets. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. We may be compensated if you click this ad. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. on 2/28 at 12:51PM Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. There you will see your canceled event credit along with a link to request a refund instead. Click that link and you're good to go. Registered users: Log in to your StubHub account. They say $0.00. Use of this website signifies your agreement to our. Explain your scenario, and provide any applicable evidence. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Another way you might reach the company is by sending them an email. They're upset StubHub is refusing to . Absolutely, you can list these tickets for sale on our site ! StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Support : StubHub Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. What do you mean Dming the moderators? Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Pennsylvania New Jersey StubHub - Buy & Sell Concert, Sport & Theatre Tickets See if youre using the right email and password. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. We will process the refund to your original payment method within 5 days. We'll do our best to get back to you in the next 24 hours. We just sent you a welcome email. Have a StubHub question? The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Reply anytime to let us know how we can improve. Copyright 2020 Scripps Media, Inc. All rights reserved. Very dissatisfied customer. StubHub changed its refund policy about a month ago. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. https://money.com/stubhub-refunds-covid-19-cancellation/. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? How do I complain to StubHub? Offers may be subject to change without notice. Copyright 2007 - 2023, ContactHelp.com. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Having difficulty navigating this. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. All Rights Reserved. There's a class action lawsuit against StubHub from other customers who want a refund too. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. StubHub was founded in 2000 and its current CEO is Eric H. Baker. I saved to buy expensive tickets as a gift for my wife and now we cant go. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Ticket buyers and sellers say StubHub owes them after widespread event The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Get useful tips, expert advice and cute animals in your inbox every week. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. where can I go to use activate the voucher so I dont lose that as well. You will enter your community username and new password and done! Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Marrali tried for nearly a month to get a refund from StubHub, but had no luck. How to Contact StubHub for fraudulent tickets. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. How do I contact StubHub for a refund? Phone Call 1-866-788-2482. I would like cash refund too. Your online site is a disaster, It does not work to apply a credit. Make sure your email address is spelled correctly. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Have an idea for StubHub? If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. The April 25th show was canceled due to COVID-19. Indiana: "approximately 6,800 consumers" affected. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The clause is designed to protect both buyers and sellers. but I havent been able to get in contact with anyone from StubHub. 1.866.788.2482. Check out the table below to see the best alternatives to StubHub. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. NewsletterDollar ScholarStill learning the basics of personal finance? For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Solved: Refund Request - StubHub Community Phone: 866-788-2482. There Application crashes. "The return of live events, the input of customers, partners, and regulators, and the . Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Those will be paid out by the end of May. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. StubHub offersthe retroactive refunds because the live events industry is opening back up. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Open a new browser and try logging in again. Fatsuma Stagehand In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. They showed my same seats that they cancelled sold and the payout. I think I'm golden and I made my sale. It's a code that starts with SH followed by some numbers. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. This material may not be published, broadcast, rewritten, or redistributed. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show.
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