Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. Arhaus Furniture collections are for the entire home. Unfortunately, their quality control leaves a lot to be desired. She took a look at the rest of the house, consequently I bought more furniture! How can I ensure the furniture I am ordering fits in my home? The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. They did not question anything that we called. 4. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. She said she had just the the item. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Arhaus furniture to move from Arborland - annarbor.com I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. She was amazing. I was not told this at order time. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. After the third time, the concierge suggested that I return the chairs and chose new ones. I recently purchased a condo after selling my home. No problem -- they were sending a new cover. Customer service's response was that since they are natural wood, it is expected they will have natural variations. From start of purchase to delivery, I am 100% thrilled with my purchase. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Please send all requests to [emailprotected]. I love elegant and sophisticated design Arhaus offers. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. No problem with ordering, delivery etc. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. I went in today and found a floor sample chandelier. Arhaus Furniture Reviews - Glassdoor I want to escalate past the store manager, but they will not provide a contact. It is always a broken promise. We require contact information to ensure our reviewers are real. Additional information about Delivery & Shipping. doesn't. The Palmer bedroom set we purchased looks great and very impressed with the quality. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. I wanted the space to have a totally different vibe than my home. Thank you. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Top 10 Customer Complaints Have About Your Customer Service And I love the way they do customer service from sales to delivery I have no complaints. The furniture and accessories really fits with our collective tastes. Date of experience: 08 October 2022 We will definitely be repeat customers. Can I pick up my merchandise at my local store? He was so genuine & professional. Visit your local store today to schedule your complimentary design consultation! Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Stay clear of this company, and this store. Out butts hit the wood on the seat cushions. Looking forward to replacing our coaches next. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Simply amazing. Love coming here! Jerry B. said: Montgomery Mall is the premier place to see jailbait. Sandi Lahage the Design Consultant there is amazing. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. We highly recommend them and will be certain to work with them again. Had a very helpful designer who gave us numerous options and ideas. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. The shipping invoice lists WF038-8 Silk Road Sandals - 8 It's an amazing piece and like no other. I did so, and they sent a third party furniture repair company. She help really helped me through the process. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. Phenomenal store. I had been looking for a while and when I found this set I fell in love. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. They have a huge selection of their furniture and are more than willing to help you every step of the way. The couch bent in the middle and was closer to the floor than the ends. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. A 10% restocking fee will be applied. I need to return the lamp and no customer service rep seems to know how to accomplish this task. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. From looking at other recent reviews on various forums I'm not alone. I apparently ordered a custom outdoor furniture set. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. 2023 ForLocations.com All rights reserved. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! The store is a joy for us to shop in and I don't particularly like furniture shopping. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. On another point the art we have received couldn't have been better packaged and the delivery was great. Debra Cleare helped us with bedroom furniture, accessories and tables. Love the furniture but pretty bad customer service. DO NOT BUY the worry-free protection. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Thank you to Tricia and Michael for all of the help with our furniture purchases! One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Laurie. Will I receive all of the items on my order at the same time? And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. The pros: Beautiful selection of unique, quality dining furniture. Please have your order number available so that we may assist you more quickly. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Arhaus Furniture NPS & Customer Reviews | Comparably I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Usually almost impossible to find a sales person. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. I agree with all of the 1-star comments. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. He went above and beyond to make sure my husband and I were satisfied. Excited for the sectional and living room pieces! We use intelligent software that helps us maintain the . :(. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Arhaus Reviews | Read Customer Service Reviews of arhaus.com The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. The invoice is very misleading. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. Poor customer service. This order arrived yesterday, 7/18/14. Q Where is Arhaus located? If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Not worth it, they dont stand by warranty. All the furniture is beautiful. I have called, many times. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? It needs to be done with a hand held attachment! When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. Reduce the excessive fees charged for returns. Step 1: Dig deeper by asking the right questions I have no issues with the quality of the furniture. You send in pictures and they say nothing we can do. We expect to keep finding more of what we love at Arhaus. My wife and I discovered Arhaus long before we had a house to put any furniture. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. We recycle copper into tabletops and transform tree roots into chairs. Start with a fabric or finish swatch to ensure the perfect choice. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. They have moved my delivery date multiple times and can not commit to anything. 4 Reviews of Arhaus.com - ResellerRatings If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship.
