S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. If the event is canceled and not rescheduled, you will get a refund. How Do I Get Stubhub to Refund a Charge? - GetHuman "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. Receive a full refund of your purchase, 2. You can apply this coupon toward multiple StubHub events in the same currency. If they are successful, the defendant pays the legal fees. NO MORE REFUNDS. Simply go to your. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Get browser notifications for breaking news, live events, and exclusive reporting. For third party ticket resellers, it gets even more complicated. Paul Sawers / VentureBeat . Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. Suite 204 What To Do If Someone Isn't Social Distancing Or Wearing A Mask? (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Learn more about disclosing health and safety requirements on your listing. This image from. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. ICE Limitations. However, there are some cases where StubHub may give you a refund, or even replacement tickets. Coupons can be applied to one or multiple StubHub. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. StubHub won't give refunds for canceled events, just 120% site credit Lindsay is the author of this solution article. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. If an event is rescheduled or postponed, your ticket will be good for the new date. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. 2023 Minnesota Public Radio. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. Customer service all the way to your seat, 2000-2022 StubHub. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Theres a lot happening in the world. Did you find it helpful? No problem. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. That guarantee is a promise you'll get your money back. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. You can also follow WPXI on Facebook and Twitter. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Our mission to make business better is fueled by readers like you. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Cookie Settings/Do Not Sell My Personal Information. If you've purchased tickets, you'll . StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" The NHL suspended its season March 12. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Can I change, cancel, or get a refund for my tickets after - SeatGeek March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Sep 15, 2021, 1:28 PM. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For StubHub Returns and Refund Policies Get browser notifications for breaking news, live events, and exclusive reporting. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Ticket buyers and sellers say StubHub owes them after widespread event Little-Known Statute Could be Key To Getting A Refund For Cancelled [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. r/stubhub - This is how I got my money back from StubHub. I would Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. But these are unprecedented times.. The agent will be able to grant you a refund if your scheduled event has been canceled. And for that, the law is on your side. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Set your price or use our recommended price and tap List tickets. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. How to Request a Stubhub Refund [98% Success] - DoNotPay could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. This station is part of Cox Media Group Television. StubHub users agree to StubHubs policy on venue health and safety protocols. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. | CT Call 211 | Centers for Disease Control and Prevention. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. Learn about careers at Cox Media Group. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Tel: 205.795.6588 StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. * 21+ (19+ CA-ONT) (18+ NH/WY). As if the cancellation of sporting events and concerts wasnt enough. All rights reserved. 8, Ch. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. StubHub owed him $111.36. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. In March of 2020 t Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. Sorry we couldn't be helpful. Got our money back last week. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. A StubHub official said Wednesday the company doesn't discuss active litigation. Payouts delayed for events before COVID-19 shutdowns. Customers can choose to keep their credits if they like. Ticketmaster, StubHub, TickPick Refund Policies | TickPick We certainly hope they do. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Log in to your StubHub account and click or tap Profile then Orders to view your event status. How do I get a refund from StubHub? Seamlessly, a full refund will be reimbursed to your account. 2023 CBS Broadcasting Inc. All Rights Reserved. StubHub normally sells almost $5 billion in tickets a year. Worth to consider! Offers may be subject to change without notice. Birmingham, Alabama 35203 Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . StubHub Sellers Cries Foul Over Secondary Ticketing Market's New StubHub agrees to refund payments for canceled events They were really good. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. It was a waiting game until March 30. Open the SeatGeek app. If these are not available, you will likely get a full refund. McMillan is represented by a Detroit law firm specializing in class actions. StubHub to refund canceled events after pandemic complaints StubHub is based in San Francisco. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Farley said refunds should be a piece of cake. StubHub was pressing hard to get money. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. However, UPS and retail fees will not be refunded. Ja Morants allegations of aggression off the court, explained. Amid the coronavirus pandemic, StubHub changed its refund policy. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. StubHub's return policy is called the "FanProtect Guarantee".
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